Privacy & Confidentiality

1. Our Commitment to Your Privacy

Welcome to The Skin Lab BD ("the clinic," "we," "us," or "our"). As a patient of our clinic, your privacy and the confidentiality of your personal and medical information are of the utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (theskinlabbd.com), book a consultation, or receive treatment from our clinic. Please read this policy carefully.

2. Information We Collect

We collect information necessary to provide you with the highest standard of dermatological care. This includes:

2.1. Personal Identification Information

Your name, age, gender, address, phone number, and email address, collected when you register as a patient or submit a consultation request through our website.

2.2. Health and Medical Information

Your medical history, skin conditions, allergies, medications, treatment history, and clinical photographs. This sensitive information is essential for accurate diagnosis and the creation of a safe and effective treatment plan.

2.3. Website Usage Data

Information our servers may automatically collect when you visit our website, such as your IP address, browser type, and the pages you view. This data is anonymized wherever possible and is used to improve our website's functionality and user experience.

3. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To provide accurate medical diagnosis and personalized dermatological treatment.
• To schedule and manage your appointments.
• To communicate with you regarding your treatment, appointments, and follow-up care.
• For internal record keeping and to maintain a comprehensive medical history, as required by medical regulations.
• To process payments for services rendered.
• To improve our clinical services and patient care standards.

4. Disclosure and Confidentiality

Your medical information is strictly confidential. We will not disclose your personal or medical information to any third party without your explicit consent, except in the following limited circumstances:

4.1. By Law

If required by law, court order, or other legal process in Bangladesh, we may be compelled to disclose certain information.

4.2. Medical Necessity

We may share information with other healthcare professionals involved in your care (e.g., a referring doctor or a specialist) but only with your prior knowledge and consent.

We will never sell, rent, or lease your personal or medical information to any third party for marketing purposes.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. Patient records are stored securely, with access limited to authorized medical personnel only.

6. Your Rights

As a patient, you have the right to:

• Access a copy of your medical records.
• Request corrections to any inaccurate information in your file.
• Understand how your information is being used and protected.

To exercise these rights, please contact our clinic directly.

7. Website Cookies

Our website may use cookies to enhance your browsing experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Children's Privacy

We provide care to minors only with the express consent of a parent or legal guardian. We are committed to protecting the privacy of our younger patients in accordance with all applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Effective Date."

10. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please do not hesitate to contact us:

The Skin Lab BD
Email: info@theskinlabbd.com
Address: Khulna, Bangladesh

Your trust is the cornerstone of our practice.